CLA was established in 1983 to perform collective licensing on behalf of the Authors' Licensing and Collecting Society (ALCS) and the Publishers' Licensing Society (PLS). They license organisations to copy and re-use extracts from print and digital publications on behalf of the copyright owners.
Poor data quality, in multiple operational silos, was affecting CLA’s business causing inaccurate royalty payments, declining customer satisfaction, constrained resources taking too long to respond to queries caused by inaccurate information, and, inaccurate management reporting. CLA required trusted and ‘joined up’ data across all of their business processes. Entity were asked to help. Read our case study.



