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Automotive

Entity has over 20 years experience working in the automotive market including the likes of Toyota, Honda, Iveco Ford, Mitsubishi, Daihatsu, BMW, Nationwide Autocentres, DVLA, Lex, RAC, AA some relationships stretching for 14 years or more. Over those years we have worked in various automotive functional areas from spare parts and vehicle logistics, through to warranty, insurance based extended warranty and dealer communication systems. More recently we have undertaken a significant project for a large International Motor Company, to help reduce their burgeoning technical translation and localisation costs.

Is your warranty system a passive payment process or a tool for improving quality and customer satisfaction?

Is your warranty system a passive payment process or a tool for improving quality and customer satisfaction?

Can you catch defects early and prevent growth of the issue into serious proportions? Can you filter the spurious repairs from the genuine? Can you actively prevent costs or only shut the doors after feeling considerable pain?

Do you need to centrally integrate Dealer Systems?

Do you need to centrally integrate Dealer Systems?

Do you need integrated systems to support multiple sales channels across your call centre, your web presence as well as the dealer sites? Entity has over a period of more than 10 years provided aftersales systems that deliver comprehensive but easy to use point of sale support for a national chain with over 200 service ...

Who Else Wants To Reduce Translation and Localization Costs of Technical Document Publications By 61% or more, Using Localization Best Practices and DITA?

Who Else Wants To Reduce Translation and Localization Costs of Technical Document Publications By 61% or more, Using Localization Best Practices and DITA?

Entity has assisted a global manufacturer to reduce its localisation budget for technical publications by more than 60% and counting. The production times were more than halved.The savings have not stopped as the technology and process is successively rolled out to other lines of publications. Find out how we did it.

Facing the challenge of closer integration between your technical service publications and the vehicle diagnostic tester?

Facing the challenge of closer integration between your technical service publications and the vehicle diagnostic tester?

Are you faced with starting afresh with new authoring systems ? How many years will it take to make the transition? Entity has been instrumental in the innovative linking of legacy repair manual data to diagnostic test devices to improve the speed of repair processes and reduce the scope of errors.

Are you clear on the implications of the Euro 5 regulations on the supply of information in your business?

Are you clear on the implications of the Euro 5 regulations on the supply of information in your business?

Get a Euro 5 Health check on your TechPubs. The Euro 5 European regulations are with us, their interpretation into auto manufacturer information systems will need ongoing work. Entity may be able to assist.

Is Your Technical Information a struggle to use?

Is Your Technical Information a struggle to use?

Do technicians and other users complain that they cannot find the right information quickly in your service and repair information? Is first-time-right-repair a pipe dream because of poorly structured legacy information? Does the information lack useful links and tags that would make it “find-able”?

Are your aftersales systems the poor relation to sales and marketing?

Are your aftersales systems the poor relation to sales and marketing?

Customer Lifetime Value - The Holy Grail. Are you there yet? Silo systems for production, importation, port and pre delivery processes should be based on an integrated view of the aftersales business model for your business. Without good reference data building effective customer and vehicle records is difficult.

How easy is it to change a service supplier? Does it take two weeks or two months?

How easy is it to change a service supplier? Does it take two weeks or two months?

The aftersales lifecycle of an automotive customer involves many connections between vendors and suppliers of services. Trusted suppliers are the norm, but how often do you feel locked in due to the high cost to change? Do you have a well documented standards based service layer for your suppliers and vendors to access? ...

Do you have complex, long lead time inventory or spare parts supply chains?

Do you have complex, long lead time inventory or spare parts supply chains?

Most inventory management solutions use a single algorithm as a sledge hammer with which to tackle reordering. Do you need to improve your re-order point calculations in order to reduce your stockholding and increase your first time pick ratio?

TechInfo – Why Now Is The Time To Upgrade your TechInfo Systems to make them Euro 5 compliant

TechInfo – Why Now Is The Time To Upgrade your TechInfo Systems to make them Euro 5 compliant

Are you Euro 5 ready? The Euro 5 European regulations are with us and their interpretation into auto manufacturer information systems will need ongoing work in order to comply. The clock is ticking.

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