Application Support and Maintenance

Common Problems in Managing an IT Function

• Are you worried about critical business processes running on applications outside IT's control?

• Are your users building applications that are not secure or properly managed?

• Are your internal resources too occupied on routine maintenance to carry out new application development that would help to move your business forward?

These are all too common problems you face when managing an IT function, especially when you have a large business community demanding high service levels, and limited resources at your disposal.

Entity’s focused application management service can provide that additional skilled pool of resources committed to providing a fixed service level for your mission critical applications.

Entity's Application Support: Here To Lend You A Hand

Our Support team will work assiduously to understand your business needs and your software, including software provided by third parties,  to provide support and maintain your systems so that you can get on with your business.

Our service includes:

• Effective Support under a Service Level Agreement
• A responsive Helpdesk to manage issues
• The tracking and management of support incidents
• Regular incident updates and formal closure notification
• Periodic management and performance information
• Support throughout the year, that can be adjusted to suit any seasonal peaks
• Application development and enhancements, if required and requested
• An increased pool of IT resources available to support your applications

Where Entity has not developed the application, a full business application review is conducted to determine the steps involved for Entity to assume application management and maintenance responsibility.

Proven Expertise

Entity has extensive Application Support and Maintenance expertise that spans several business sectors and an impressive list of satisfied,  long-term clients. Entity's clients include:

• Halfords, formerly Nationwide Autocentres (15 years)
• Save the Children (15  years)
• Pfizer (10 years)
• Boots-Opticians, formerly Dollond & Aitchison (10 years)
• Copyright Licensing Agency (9 years)
• Qualifications and Curriculum Development Agency (8 years)
• Ford Credit
• Royal Bank of Scotland
• RAC
• Premium Credit Limited
• Toyota
• The Colt Car Company,  and many more.

For a more detailed look at Entity's client list, please click the link to the right of this page.

Think About It

If you are finding that your skilled technology resources are stretched or that you need to get back key applications under IT's supervision then Entity is there to help take the strain.

The longevity and the long list of satisfied Entity clients shows that you are 100% guaranteed:

• Proven skills at providing application support services to critical business applications.
• The capacity and skills base to manage the support of large numbers of business applications.
• That Entity keeps its people and its knowledge: to help manage your key applications over a long period of time.
• That Entity delivers within strict service levels and has technical and development skills that are relevant to you and your business.

If you would like to know more or you think we might be of assistance, simply drop us a line on our Contact Entity page. We're here to help.